Pre-Purchase Information
Important Information Before Purchasing
Here at Acer Outlet we want to offer the very best deal that we can to all of our customers. This document outlines information that is important to know before you make your purchase decision. You’ll be asked that you agree with the information outlined here when completing an order through our secure checkout and it is applicable on all orders received.
Credit Card Surcharges
Acer Outlet is committed to offering the very best price possible on every purchase made through our site. We now accept a wide variety of payment methods from credit and debit cards to PayPal and Google Checkout. In the past we have set our pricing based on our own buy price from our suppliers and incorporated the various charges associated with making a payment into that price. However, the various payment methods we accept have different costs for using them which meant that the price quoted on the website had to reflect all possibilities of payment method. For example, the costs associated with using PayPal are higher than they are for using a Debit Card so as a customer choosing to use a Debit Card, the price you will pay for an item is higher than it could be since the PayPal charge is included in that price.
In order for us to offer the lowest price we can with no hidden charges we will apply the following transaction charges in our checkout.
| Switch / Maestro / Solo / Visa Debit Card | 0% |
| Visa / MasterCard Credit Card | 3% |
| PayPal | 3% |
After Sales Service
Acer Outlet is a reseller of Acer products and not Acer themselves so as a result, we are not able to provide technical assistance with any software or setup issues that you may have after you have purchased your product. Any warranty or hardware queries should be directed to Acer’s Technical support centre on 0871 760 1000 but they will not be able to assist with software queries.
So that we can offer the best service that we can to our customers we have joined forces with the technical team at Black Box Computers in Lancaster to provide after sales software support and advice. Rather than charge a premium call rate to speak to them, we have created a 12 months support package for all applicable products on the website. For just £39.99 you will receive 12 months software support along with regular emails outlining various technical tips and tricks as well as useful “how to” guides to help you get the best from your computer.
Returning your item
We want all of our customers to be delighted with their new purchase but do conceded that sometimes a product may be unsatisfactory or may even be suspected as being faulty.
In order that we can process returns as efficiently as possible you must follows the steps outlined below.
The most important point is that you must test and try your computer as soon as you receive it. We can only accept a returns request within the first seven (7) days of you receiving the item. Beyond this point it is assumed that you are happy with the product and intend to keep it.
Until that seven (7) day period has passed, we advise that you do not register the computer with Acer and Acer Advantage Warranties should not be activated. Acer Advantage is a non-transferable service and is only applicable on the computer it has been registered and activated on. It is not possible to return this service and we would not be able to refund the cost of purchase.
Distance selling regulations allow the return of a product for any reason; be it size, weight, finish, colour, performance or behaviour. This also covers units that are suspected dead on arrival or faulty. For items that are incomplete or damaged on arrival, you must let us know as soon as possible to allow us to contact our distributors to arrange a replacement. All our deliveries require a signature on arrival and it must be made clear to the delivering courier that the parcel is damaged or incomplete. We cannot arrange for a replacement to be sent unless it has been signed for correctly.
An important step before returning an item is to factory restore it back to its original configuration. This can resolve setup and behaviour problems as well as though types of issues that could be indicative of a fault. It is important that setup and software issues are eliminated before returning a computer and in many cases, it will remove the need to return it altogether. For this reason, we ask that all computers be restored (or attempted restored) prior to returning. We accept that in some cases it may not be possible to restore the computer in which case we would advise that a restore attempt is not carried out.
To allow us to proceed with a return of your product you will need to submit a returns request using the link on our top menu. On this page you will find a summary of the steps outlined here and an email link allowing you to submit your return request. We will contact you back via email with a returns reference.
You are required to package the item back in its original packaging and return it to us. You can use any method you wish as long as the parcel is sent securely and within a reasonable length of time. We consider seven (7) days as reasonable but should additional time be required then please advise us.
As soon as we have received your item back we will advise you of its arrival and inspect the unit. If the reason for return was due to the item appearing faulty we will assess and test the unit for the suspected fault. Should the unit be at fault we will refund the return carriage cost and either arrange for a replacement to be sent or for a cancellation of your original order. This is an important point as until we have the opportunity to examine a returned item we cannot assume that it is faulty. If the unit is found to be working correctly, we will either cancel your original order and fully refund or return the item back to you. Return carriage costs may be applied.
For products that are returned either as a change of mind or if the item is unsuitable, your original order will be cancelled and fully refunded.
Stock Levels, Pricing and Listing Accuracy
We do our utmost to ensure that all the information present within a listing is accurate and up to date. As with all manufacturers, Acer can and do change the specification of their products regularly and whilst we make every effort to keep on top of any changes, there are occasional instances where a listing may be inaccurate.
The bulk of our stock holding is at our distribution partners. We have found that this is the most convenient way of operating both for ourselves and our customers. Available stock levels and prices are checked regularly and any changes are updated on our site. Unless otherwise indicated on a listing, an item will be in stock and available to purchase if it is showing on the site. This may not be the case for bookmarked or cached pages so it is always best to check with us if you are unsure.
If you would like to double check the availability and price or for clarification of a product’s specification then call us on 0871 464 0871 and we will go through it with you.